1. How long does it take to process my order?
Our handling time is 1–2 business days. Orders placed before 12 PM GMT are processed the same business day. Orders placed after 12 PM GMT are processed the next business day.
2. How long does shipping take?
Shipping within the United Kingdom typically takes 3–5 business days after processing.
3. Do you offer free shipping?
Yes. We offer free shipping to all UK addresses with no minimum purchase required.
4. Do you ship outside the UK?
At this time, we only ship within the United Kingdom.
5. What is your return policy?
We offer a 30‑day return policy on all products. Returns are completely free, and we cover all fees, including return shipping.
6. How do I request a return or refund?
Contact us at support@isabel-discount.store or call +44 7480 728715. Provide your order number and the item you want to return. We will send you a prepaid return label at no cost.
7. What if my item arrives damaged or incorrect?
If your item arrives damaged or you receive the wrong product, contact us within 30 days. We will replace or refund the item at no cost to you.
8. Can I exchange an item?
Yes. You can request an exchange within 30 days. All exchange shipping is free.
9. How can I contact customer support?
You can reach us by:
Email: support@isabel-discount.store Phone: +44 7480 728715 Address: 127 Saint Albans Avenue, London, W4 5JS, United Kingdom
10. Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number (if available) via email.
11. What payment methods do you accept?
We accept major payment methods including debit/credit cards and secure online payment providers.
12. Is my personal information safe?
Yes. Your data is protected and handled according to our Privacy Policy, following UK and GDPR regulations.